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Responding publicly to feedback received

GetFiveStars allows the Business Owner to leave a publicly visible comment on any feedback left by a customer. The comment is only visible when using the Testimonials Widget.

getfivestars-testimonials-response

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Detailed steps to comment publicly on a review:

Quick Tip: Use the link found at the bottom of every “Feedback Alert Email” to be directly forwarded to the entry field shown in step #4 below.

1) Log into your GetFiveStars.com account

2) Click on the Business you would like to access the customer information from.

select a business getfivestars

3) Click on the customer name that left the feedback you want to comment on.

negative feedback customer GetFiveStars

4) At the bottom of the customer profile page you will find a text box to enter your publicly visible comment.

getfivestars-publicly-comment-on-feedback

5) The customer will receive an email informing them that the Business Owner has commented on the feedback.

getfivestars-public-reponse-email

 

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