The following post describes how to change and configure the Communication Method and how Emails are being send from GetFiveStars.com
What is “Automatic Mode” ?
Once a new customer email has been added into GetFiveStars the feedback request will go out right away. If the customer does not respond a reminder email will be sent after X amount of days. Reminder emails can be configured and turned off if desired within the Email Template settings screen.
GetFiveStars will send by default a maximum of 5 new customer emails a day if a large number of new customer email addresses are being added in one day (example 20 new emails).
This is done to protect your business from being flagged as Review Spam.
GetFiveStars will keep track of all your emails and responses. In case of the 20 new emails example – within 4 days all 20 customers have been emailed to.
The amount of daily emails can of course be adjusted to accommodate your required customer email volume.
What is Manual Mode?
You are in complete control over how many email go out in one day and how often and in what interval you want to follow up with your customers. Please use Manual Mode responsible. Getting 100 reviews in one day and zero reviews the day before and after is the best way for your business to get flagged as Review Spam in all major providers and services such as Google, Facebook etc.
How to change the communication preference:
1) Log into GetFiveStars
2) Select the Business to change the Communication Method
3) Click on “Communication method” in the upper right of the screen.
4) Choose your desired communication method and set the daily maximum emails that would would like to send.
When do my emails get send?
In Automatic mode GetFiveStars will send emails at the next available “cron task” slot after they have been uploaded and processed.
The cron runs at the following times: 4am, 7am, 2pm, 6pm and 10pm (PST timezone)
Example: If you upload a list of customers at 4pm in the afternoon the emails will be send at 6pm. If a list of customers gets uploaded at 1am at night, the emails will go out at 4am in the morning.