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GetFiveStars and GDPR Compliance

GetFiveStars takes data privacy very seriously, and we view the GDPR as an opportunity to enhance our commitment to data protection for the benefit our customers.

We’re committed to complying with the GDPR by the date of enforcement: May 25, 2018.

As of right now, we’re completing a comprehensive audit of the GDPR’s requirements and identifying where we need to make modifications to our platform.


Does GDPR affect me and my business?

If you have customers in the EU, plan to have customers in the EU – then yes.


My Business is not not based in the EU – do I need to be GDPR compliant?

Any business that collects, processes or handles data from the EU will likely need to comply with the GDPR regardless of whether they are physically located within the EU. This said, we are not able to provide legal advice and highly recommend that you refer to your legal counsel or an applicable data supervisory authority for full details on whether you will need to comply to the GDPR.

You may find the following two resources helpful.

1) Whitecase.com GDPR Handbook

2) EDPS.EU


If GetFiveStars is GDPR compliant, does this also mean that my business is GDPR compliant because we are a GetFiveStars client?

All the data you collect using GetFiveStars, using Kiosk Mode and Unique Feedback URL will be GDPR compliant by May 25, 2018.

However, we cannot confirm that any customer data collected and processed outside of our platform is GDPR compliant.


Where does GetFiveStars store data?

At present, GetFiveStars stores data in its AWS data centers in the United States (US). However, by May 2018, we will be storing customer data in the European Union (EU).


Does GDPR apply to UK Businesses?

Until March of 2019, the UK remains an EU member state, so GDPR compliance applies to business based in the UK, or those collecting and processing data from the UK.


I have further questions about GetFiveStars and GDPR

We are happy to answer any questions you may have. Please email us at support@getfivestars.com

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